Refund and Returns Policy

At Black Beach Group of Resorts (including S Cliff, Malavika’s, Rachana’s and SABU’s Grand Royale Hotel), we strive to ensure a seamless experience for all our guests. This policy covers both Room Bookings and Physical Goods (such as resort boutique items or pre-ordered amenities).

Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase or booking, we unfortunately cannot offer you a full refund or exchange.

To provide the best service to all guests, we maintain the following cancellation standards for room bookings:

• Standard Cancellation: Cancellations made more than 30 days before the scheduled check-in date are eligible for a full refund, minus any administrative or processing fees.
• Late Cancellations: Cancellations made within 30 days of the arrival date may not be eligible for a full refund and may be subject to a cancellation fee equivalent to at least one night’s stay.
• No-Shows: If a guest fails to arrive for their booking without prior notice, the full amount of the booking will be forfeited.
• Modifications: Requesting a change of dates is subject to availability and may result in a rate change.
• Check-In/Out: Standard check-in is from 12:00 PM and check-out is untill noon. Early arrivals or late departures are subject to availability and additional charges.

For any physical items purchased through our resort boutique or website:

• Eligibility: To be eligible for a return, any physical items (such as resort amenities or boutique products) must be unused and in the same condition that you received them. They must also be in their original packaging.
• 30-Day Limit: You have 30 days from the date of purchase to initiate a return.
• Exempt Items: Perishable goods (food, flowers), sanitary items, and gift cards cannot be returned.

To complete your return or refund request, we require a receipt or proof of purchase. Once your cancellation or return is verified:

1. Notification: We will send you an email to notify you of the approval or rejection of your refund.
2. Credit: If approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
3. Sale Items: Please note that only regular-priced bookings or items may be refunded; sale or promotional offers are non-refundable.

In certain situations, only partial refunds may be granted:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time required.
4. If you have done all of this and still have not received your refund, please contact us at blackbeachvarkala@gmail.com

To return your product, you should mail it to: Black Beach Group of Resorts, 1/132 G North Cliff Rd, Varkala, Kerala, 695141.

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• We do not guarantee that we will receive your returned item, and we recommend using a trackable shipping service for expensive items.

For any questions regarding your booking or a return, please reach out to our front desk or email us at blackbeachvarkala@gmail.com